Telecom sector recorded maximum complaints 19%

National Consumer Helpline Records 12,088 Calls in February, 2013

The National Consumer Helpline (NCH) received 12,088 calls during February, 2013.  In addition to these telephonic calls/complaints, 2034 complaints were also received through online complaint system on NCH website.        The maximum calls were received from Delhi followed by Uttar Pradesh, Maharashtra, Haryana, Rajasthan, Bihar, Madhya Pradesh, West Bengal, Gujarat and Punjab. Break-up of calls in respect of top ten States during February, 2013  is as under: S. No. State Complaints % age of total calls 1 Delhi 2705 22.38 2 Uttar Pradesh 2047 16.93 3 Maharashtra 1424 11.78 4. Haryana 958 7.93 5. Rajasthan 794 6.57 6. Bihar 614 5.08 7. Gujarat 538 4.45 8. Madhya Pradesh 495 4.09 9. West Bengal 482 3.99 10. Punjab 417 3.45 The ‘Telecom’ sector recorded maximum complaints i.e. 19%. It was followed by,Telecom, ‘Product’, ‘E-Commerce’, ‘Electricity’ and ‘Broadcaster’.                 As per feedback received from 1848 callers, 1676 complaints were resolved under   convergence with various companies. Consumers from across the country can access the toll free National Consumer Help Line No. 1800-11-400 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues.  Complaints can be registered also on the website: www.nationalconsumerhelpline.in.  http://pib.nic.in/newsite/erelease.aspx?relid=0